Complaints

Just Value It undertakes to provide to you the highest standards of service, whilst acting responsibly at all times.

If however, in the unlikely event that you do have a complaint regarding the service we provide on your account, please let us know in person, in writing, by phone or email and we will seek to resolve your complaint promptly. If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service.

If you wish to make a complaint you can contact us in a number of ways:

By email: loans@justvalueit.com
Freephone: 0800 1699925
In writing: Cumberland Gate, 6 Cumberland Road, Southsea, Hampshire,  PO5 1AG

We will do our best to resolve complaints before close of business on the next working day. However, if we are unable to do this we will:

Acknowledge your complaint in writing within 5 working days assuring you that the we have received the complaint and it is being dealt with
Keep you informed of the progress of the complaint
Provide you with a final response within 8 weeks of receipt of the complaint.

Where your complaint relates to one of our consumer credit products, we will inform you that if you remain dissatisfied with our final response you have the right to refer the complaint to the Financial Ombudsman Service (FOS) within 6 months of our final response. We will also include a copy of the FOS explanatory leaflet.

In order to contact the Financial Ombudsman Service, you should write to them at Exchange Tower, London, E14 9SR Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk